ContourHD and VholdR Support
 
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ContourHD1080p     ContourHD    VholdR    Easy Edit™ Software   Community

Frequently Asked Questions

1. Why does my camera not record anymore? (MAC users)

If you are a Macintosh user and the record light on the front of the unit stays green when you engage the record switch, this may be a simple fix:

This problem often occurs when files have been deleted off the camera, but the Trash Bin has not emptied with the camera attached. The result is that camera's SD card appears to be empty but a hidden file on the card still remains, thus leaving the card full. Therefore, the record function on the camera fails to engage due to a lack of space.

This is a Macintosh-related issue, and occurs with all removable storage devices that are being used with a Mac computer system (this problem is not specific to ContourHD cameras).

Please perform the following steps to resolve this issue:

1. Connect your camera to your Mac using the USB cable.

2. Navigate to the mounted drive for the camera on the Mac, then to the DCIM folder, and finally the 100MEDIA folder.

3. If there are any files still on your card that you wish to delete, drag your videos to your trash bin. If you've already deleted videos off your card, you can skip this step.

4. Now the essential step: Empty your trash bin, with the camera connected. If you do not empty your trash bin, your SD card will appear empty but the files will actually remain in a hidden trash folder on the SD card.

There is a good chance that properly deleting old video files will correct the problems you are experiencing with your camera. If you continue to have issues with your camera's record function, please contact support for further assistance.

4. How do I power the camera on and off? - (Video Tutorial)


Click the Play (>) button to view the video tutorial.



5. How do I start and stop recording? - (Video Tutorial)


Click the Play (>) button to view the video tutorial.



7. What memory card is accepted by the ContourHD1080p?
ContourHD1080p records to an internal microSD memory card, which means there are no wires and no separate recorders. We include a 2GB card in the box when you purchase the camera, but ContourHD 1080p is compatible with up to a 16GB microSD memory card. Although many microSD cards are compatible with the ContourHD, we cannot guarantee that all microSD cards are compatible with the CountourHD. However, we have tested the following makes, classes, and capacities of micro SD cards with the ContourHD 1080p. Tests were conducted in both 1080p and 960p modes for short (less than one minute) and long (+45 minute) video recordings.

SD Card Class Capacity
Generic MicroSD Class 4 8Gb
SanDisk MicroSD Class 2 8Gb
Centon MicroSD HC Class 2 16Gb
Transcend MicroSD Class 6 6Gb
Kingston MicroSD HC Class 4 8Gb
SanDisk MicroSD HC Class 2 16Gb
MaxFlash MicroSD Class 2 1Gb
MaxFlash MicroSD Class 2 2Gb
MaxFlash MicroSD Class 4 4Gb
MaxFlash MicroSD Class 4 8Gb
MaxFlash MicroSD Class 2 16Gb
8. What is the average record time for a memory card with the ContourHD1080p?

ContourHD1080p will record different time lengths depending on what video resolution setting you are using and bitrate you select (default, high, max). Your record times will also vary slightly in cold weather conditions, with older memory cards, and bitrate setting. Below is our list of estimated record times for each resolution at its default bitrate:

 

Resolution

Record Time

Full HD

1080p

15 min/GB

Tall HD

960p

15 min/GB

Action HD

720p

15 min/GB

ContourHD

720p

30 min/GB

Fast SD

WVGA

60 min/GB

9. Does the ContourHD1080p record sound?
The ContourHD1080p uses an embedded microphone that is located on the bottom of the camera to capture sound. The hole for the microhone is located under the yellow-green warning sticker. With the ContourHD1080p you can lower or increase the gain setting of the microphone with the EasyEdit software. If you experience excessive wind-noise in your video recordings, you might try lowering the gain level of the microphone.
11. How long will the battery last?
The ContourHD1080p battery will provide up to three hours (180 minutes) of record time. Variables that reduce battery life are cold weather conditions, recording higher resolution and bitrate settings, and the age of the battery.
12. Is the ContourHD1080p compatible with Windows and Mac?
ContourHD1080p and our Easy Edit Software are Mac and Windows compatible. When you connect the camera to your computer it will show up as a standard USB device; on the camera we include a simple installation file to help you quickly install the Easy Edit Software. Our VholdR Commitment is to make action video easy to shoot and share, and so the Easy Edit Software makes it nearly automatic to import, clip, and share your videos to VholdR.com.
13. Can my computer play HD video?
As we say, HD video is beautiful, but not all machines can play it smoothly. If your ContourHD1080p videos appear a bit choppy on your computer, don’t worry, there is nothing wrong with your camera; your computer is just having a difficult time playing the videos. You can do small things like close all other programs when playing your video, chose lower resolution or bitrate for future videos, or upgrade your graphics card and RAM so that your computer will be better suited for playing rich HD video.
14. What are the PC requirements to playback 1080p video?
1080p and 960p both have great appeal from a video quality perspective. This amazing quality is achieved by capturing high quantities of data compared to standard definition video formats. Playback and editing of these data-intensive video formats can be problematic if your computer does not have the necessary resources to effectively process large amounts of data very quickly. Under-resourced computers will result in choppy playback of high-definition video files.

We have conducted some testing in order to determine computer requirements for 1080p playback. Playback testing was performed on a desktop computer. Laptop performance should be similar. Please note that we used Quicktime 7 as our media player. Also note that testing was done without any other application running on the computer.

MINIMUM REQUIREMENTS

    Windows XP
  • 3.2 GHz single core
  • 4 GB DDR2 800Mhz RAM
  • 512 MB +VRAM w/a 1920X1080 resolution or higher

    Windows Home Vista
  • 2.8 GHz dual core
  • 4 GB DDR2 1033Mhz RAM
  • 512 MB +VRAM w/a 1920X1080 resolution or higher


RECOMMENDED REQUIREMENTS

    Windows XP
  • 3.2 GHz dual core
  • 4 GB DDR2 1366Mhz RAM
  • 1 GB +VRAM w/a 1920X1080 resolution or higher

    Windows Home Vista
  • 2.66 GHz quad core (i5 or higher)
  • +4 GB DDR2 1033 or 1366/DDR3 16003Mhz RAM
  • 1 GB +VRAM w/a 1920X1080 resolution or higher


The test results above only involve playback of 1080p video. 1080p video editing performance will vary significantly based upon the video editing program used.

If you plan on upgrading your computer to better process video from your ContourHD 1080p, you should consult a professional to make certain to select parts compatible with your motherboard. For example, some older motherboards will not support DDR2/DDR3 memory or graphics cards with 1GB or greater ram.
15. Is the ContourHD1080p waterproof?
The ContourHD1080p is water resistant. This means it is designed to withstand normal exposure to the elements (rain and snow or occasional light splashing) during recreational activities. It is NOT designed to be submerged or exposed to pressurized water or intense wave action, such as waves or severe rain storms. If you are a watersports enthusiast, we offer a waterproof case for both models of the ContourHD cameras that is suitable for surface watersports such as windsurfing, snorkling, kayaking, wakeboarding, waterskiing, and river rafting. The waterproof case is available from authorized Twenty20 retailers.
16. How do I adjust the video settings on my camera?

Configuring the video resolution and bitrate is simple with Easy Edit software. Start your Easy Edit Software, connect your camera, highlight your camera under the "Camera"heading, and then select “Configure Camera” from the “Tools” menu.

On the “Video” Tab you can configure the resolution settings for the HI and LO switch on the camera along with the video bitrate and the microphone gain. The resolution settings and bitrate will have an effect on the image quality, battery life, record time allowed per GB, and computer processing capability required for smooth playback. The microphone gain controls the volume of the microphone for the camera. Once the settings have been chosen, select update camera and safely eject your camera. You will hear one beep to signify that the updates have taken place.

Resolution Settings:

 

Resolution

Image Quality

Battery Life

Record Time/GB

CPU Processing Power

Full HD

1080p

Best

Low

Low

High

Tall HD

960p

Excellent

Low

Low

High

Action HD

720p @ 60fps

Great

Low

Low

High

ContourHD

720p

Great

Medium

Medium

Medium

Fast SD

WVGA

Good

High

High

Medium


Things to Know:

  • Clipping in Easy Edit Software creates bit efficient files intended for playback on VholdR.com or through the Easy Edit Software. After clipping, the bitrate may be significantly reduced and the quality of the clipped video may be diminished from the original video.


  • Bit Rate Settings:

     

    Image Quality

    Battery Life

    Record Time/GB

    CPU Processing Power

    Max

    BEST

    Low

    Low

    High

    High

    Excellent

    Medium

    Medium

    High

    Default

    Great

    High

    High

    Medium



    Microphone Gain:

    For high action video where there is a chance of picking up noise generated by the wind, you will want to be between the range of 0-30. For low action video where wind noise will not be a factor, you will want to be within the range of 33-59. Note that setting the audio gain to "0" will not turn off the audio. If you wish to eliminate the audio from your videos, it is easiest to do so through video editing software.


    17. I scratched the lens protector on my ContourHD1080p—what can I do? - (Video Tutorial)
    The plastic lens protector of the ContourHD1080p is designed to be replaceable. Twenty20 offers replacement lens protectors as part of our replacement lens kit. In addition to three replacement lens protectors, this kit also includes a screwdriver for removing the retaining screw for the camera bezel, filter adapters (37mm and 43mm), replacement bezel, and zipper pouch to keep all these items together. Lens kits are available from authorized Twenty20 retailers.


    The video tutorial below gives an overview of the Lens Kit (available separately), but also includes visual steps to removing the lens bezel as well, as documented above.

    Click the Play (>) button to view the video tutorial.



    18. How do I format or reformat the Micro SD card? - (Video Tutorial)
    Please be certain to save your video files before reformatting the SD card. If you do not, you will lose ALL information once the SD card has been reformatted.

    To reformat the Micro SD card on a PC:

    1. Insert the SD card in your computer
    2. Click the "Start" button and go to "Computer"
    3. Find the SD card in the listing for "Computer"
    4. Right click on the SD card, and select "Format"
    5. Use Fat 32 w/ default allocation and select the "Quick Format" box

    To reformat the Micro SD card on a Mac:

    1. Find the “Disk Utility” (should be found by going to your “Applications” folder and then your “Utilities” folder)
    2. Select the SD card drive and select “Erase”
    3. Use MSDOS FAT setting and select “Erase”
    4. Click on the “Partition Tab
    5. Select the pull-down menu beneath the text “Volume Scheme:” labeled “Current” and select “1 Partition”
    6. Click the “Options...” button
    7. Select “Master Boot Record” and click “OK”
    8. Verify that the format is selected as MS-FAT under “Volume Information”
    9. Click the “Apply” button
    10. When you get the dialog box, click the “Partition” button


    The video tutorial below gives an overview of how to remove the MicroSD card, or load a new MicroSD card into your camera.

    Click the Play (>) button to view the video tutorial.



    19. How do I adjust the lighting settings on my camera?

    Adjusting your lighting setting is simple with Easy Edit software. Start your Easy Edit Software, connect your camera, highlight your camera under the "Camera" heading, and then select “Configure Camera” from the “Tools” menu.

    On the “Lighting” Tab, you can choose from preset lighting conditions (i.e. Everyday Outdoor, Dusk, etc.) that will automatically configure the variables to provide the best video experience. Or select “Edit” if you want to customize any of the settings (Contrast, Exposure, Sharpness, or Metering).

    Contrast Setting:

    Contrast determines the difference in brightness between light and dark areas. Higher contrast emphasizes texture within an image by differentiating between the brightness of the light and dark areas. Changes uses this control are relatively subtle.

    44-60: Best for normal, everyday videos. Should provide realistic, natural color balance.
    60-70: These settings will provide you with brighter lights and darker shadows.

    Exposure Setting:

    The exposure of the camera will determine how much light is allowed into the lens. If you are filming in low light conditions you want more light coming into the camera, which means your exposure should be greater than 0. The reverse is true if you have super bright conditions and want to darken the image so the camera can better see the details, which means you want an exposure number less than 0.

    -3 to -1: Best for bright conditions
    1 - 2: Best for darker conditions

    Sharpness Setting:

    The sharpness determines the clarity of the fine details of the image. Like the contrast control, changes to sharpness are subtle. Images that are overly sharpened tend to look grainy. Images that are not sharpened enough will look soft. For everyday use you will want to use a setting of 3.

    1-2: Best for low lighting, but produces less detail in images
    4-5: More defined in the detail of the image, may require a higher bitrate for best results.

    Metering Setting:

    Metering for the camera determines how the lens measures light from the objects that you are filming.

    Center Metering – Determines the light level from the center region of the image. This option will be best for your everyday outdoor use.

    Average Metering – Averages of the lighting from the entire image. This will be the best option for highly varied lighting or dark conditions as it will help to balance the lighting for the entire scene.

    Spot Metering – Light level is determined from a small portion at the center of the image. Center metering is suited for optimizing the very center of the video and is generally not well matched to high motion.

    20. I plug my ContourHD1080p into my PC and it is not recognized. What do I do?
    Our cameras are USB plug-and-play devices and do not require any additional drivers beyond the generic USB mass storage drive drivers that are included with every computer. Camera detection issues are almost always hardware related.

    If the computer is not detecting the camera as a device drive when you click on "Computer" or "My Computer", conduct the following troubleshooting steps below to disgnose the problem.

    1, Make certain you have recorded at least one video on the camera's microSD card. Some computers will not detect the camera if there are no video files stored on the camera's microSD card. The video file does not to be very big - simply record a video for 5 seconds, then plug the camera into the computer with the USB cable and see if it is recognized.

    2. The microSD card must be properly seated in the camera before plugging the camera it into your computer with the USB cable. With the camera disconnected from the computer, remove and reinstall the microSD card in your camera, then re-plug the camera into your computer with the USB cable and see if it is recognized.

    3. Connect the camera to a completely different USB port on the computer. USB ports can be bad or even have variations that can lead to compatibility issues with certain devices.

    4. Use a different mini-USB cable to eliminate the possibility of a bad cable. The USB cable supplied with the ContourHD cameras is a standard USB cable used by many cameras, MP3 players, and cell phones.

    5. Plug the camera into a completely different computer. This step will clarify if the issue is local to the camera or the computer.

    6. If you have a microSD card reader, remove the microSD card from the camera and plug it into your computer with the card reader. If the card is readable, reformat the card (select FAT32 and "Quick Format), then reinstall the card into your camera and reconnect it to your PC. If the microSD card is still not readable through the card reader on your computer, either the card or your USB port on your computer is defective.

    7. Attempt to read the microSD card on another computer with the card reader. If it is still not readable, you likely have a defective microSD card. If the card is the original 2GB SD card we shipped with the camera, please contact Twenty20 technical support so we can replace it.
    21. What is the operating temperature range of the camera?
    The operating temperature for the camera ranges from -15°C to 40°C (5°F to 104°F). This information can also be found in our Product Information Guide.
    22. What can be done about excessive wind noise?
    You will encounter wind noise with most action sports that take place at faster speeds. We have designed the camera and firmware to optimize your audio experience for action sports in general. With the Easy Edit software you are able to adjust the microphone gain for the ContourHD1080p to ensure that you are capturing the best audio possible. If you have a 720p version of the camera, you will need to upgrade your firmrware to version 1.33 or later in order to be able to configure the audio and video control settings (please fer to the Download/Updates section of our website for more information).
    ,br> Please refer to the software FAQ for the recommended settings for the microphone gain based on the activity and exposure to wind. Additionally, some of our users’ suggestions suggestions to reduce wind noise can be found on our forums.
    23. Can I manually adjust the focus on the camera?
    The ContourHD1080p has an auto focus lens and cannot be manually adjusted. The camera is designed to focus on whatever is in the center of the image screen. Objects at a different focal length than the object in the middle of the image screen may appear blurry. Note that the ContourHD 1080p has a MINIMAL focal distance of 0.5 meters, or about 18 inches. The camera may have difficulty focusing on objects closer than the minimal focal distance.
    24. Can anything be done about contrast issues in excessively bright environments (i.e., snow glare, cloud reflection)?
    The ContoruHD1080p is designed to automatically adjust white-balance to account for changes in lighting and contrast to some degree. Out of the box, the ContourHD's configuration is optimized for sunny, outdoor conditions. You can manually adjust your cameras exposure setting to adapt to different lighting conditions through our EasyEdit software. For brighter conditions (i.e. shooting with snow-glare), you will want to lower the exposure setting, For darker conditions (i.e. shooting indoors or at dawn or dusk) you will want to increase the exposure setting. Please refer to the software FAQ for the suggested settings.
    25. My mount seems a little wobbly, what can I do to stabilize it?
    In order to achieve the most stability, make certain that the camera is pushed as far forward in the mount as possible – this will help stabilize the camera. With the goggle mount, make certain the mount is positioned as close to your goggle lens as possible. If you believe there is a problem with the fit of your camera in a mount, please contact Twenty20 technical support.
    26. Is PAL or NTSC playback supported?
    The ContourHD1080p records in a digital format which will allow for you to play back your videos on any computer. If you are interested in watching your videos on a PAL supported television, you will first need to use editing software to export the video as PAL or NTSC DVD. For more details check out our forums.
    27. How can I get started doing more advanced editing for my videos?
    Many editing programs will accept .MOV files, which is the format that the ContourHD 1080p uses to record video files. If your the editing program does not accept .MOV video files, you will need to convert your videos to a file type that is supported by your software with a program such as MPEG Streamclip. We do not recommend any specific third party editing software applications. For some tricks and tips regarding video editing, check our forums
    28. How long is the warranty?
    Twenty20 warranties the ContourHD1080p for 180 days from the date of purchase of product, unless otherwise indicated by your local government’s warranty laws. The warranty applies only to defects in material and workmanship and not situations caused by impacts or abuse. For complete warranty information, please refer to the Product Information Guide.
    28. How do I locate an external hard drive on a Mac using Easy Edit Software?
    If you are using a Mac and are having trouble locating your external drive to select it as a library directory in Easy Edit. Open Easy Edit and click on File > Select Library Location then follow these steps to locate and select your external drive:
    29. Will the ContourHD1080p hold up to paintball impacts?
    The ContourHD1080p was designed to take on the challenges associated with many extreme recreational activities. However, paintball offers the potential for some high velocity impacts. Because of the number of variables associated with a paintball impact (load weight, muzzle velocity, range, deflection angle, etc.), we do not warrant the ContourHD1080p against paintball impacts. Generally speaking, the Contour HD1080p should fare well in this environment. However, a shot from a high-powered gun into the lens at point blank may damage the camera. Please note that we do offer lens kits for the ContourHD and ContourHD 1080p cameras. This kit includes replacement lens protectors for that camera should yours become damaged and is available through your authorized ContourHD reseller.
    30. The mount rails broke on my Contour camera. What can I do? (Video Tutorial)
    The plastic rails on the Contour cameras are tough, but not indestructible. These rails are most often damaged when attempting to remove the camera from the flat surface mount with the inner disk still attached. If the camera is not positioned ALL the way forward on the mount prior to attempted separation, the cameras rails may break. If this occurs, please submit a web case from the support section of our website to our Technical Support team. Replacing the camera rails is relatively easy, and we can send you a new set. Camera rail replacement instructions are as follows:

    1. With the camera upright and facing you, make certain the lens bezel is rotated to the far left so that the two alignment lasers are vertical.

    2. Remove the small set-screw in the rotating bezel that holds the protective lens (it should be located on the right side of thee bezel). You will need a very small screwdriver to do this – like an eye-glasses screwdriver (drugstores often sell these if you do not have one).

    3. With the camera lens pointing towards you, twist the bezel counterclockwise and unscrew it from the camera 4. Once you’ve unscrewed the lens cover, remove the screws on the metal cylinder of the camera (1 on each side).

    5. Slide the metal cylinder forward (towards the lens-side) and off of the camera.

    6. Remove the 4 screws (2 on each side) holding the rails onto the camera. This will allow the rails to move freely, at which point you can pull the rails off of the camera. The back door of the camera will come free at this point as well.

    7. Put the new rails on the camera, slide the back door back into position (sliding the rubber hinges in before snapping the new rails into place), and put everything else back together in reverse.

    8. Screw the bezel with the replacement protective lens back on the camera. Do not screw it on to the point that the optical lens on the camera rotates. Align the white mark on the bezel with the white mark on the left of the camera housing.

    9. The hole for the set screw should now be on the right side of the bezel. You may need to slightly rotate the bezel one way or the other to get the set-screw hole on the bezel to line up with the hole in the camera. 10. Once the holes are aligned, reinstall the set-screw. You may have to push the screw in firmly to get it started.

    Click the Play (>) button to view the video tutorial.

    32. What file format and codec does the ContourHD1080p record to?

    ContourHD1080p uses H.264 video codec, AAC audio compression, and a .mov file type. Your videos will be accepted by almost all HD video editing programs and players. H.264 has become a standard for video compression, and by using H.264 your videos will be more user-friendly as well as deliver the highest quality video with the smallest file sizes.

    See Wikipedia for more on H.264

    33. How do I replace the back door on my camera? - (Video Tutorial)


    Click the Play (>) button to view the video tutorial.


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    34. What is the field of view for the ContourHD1080p?
    The field of view does vary depending on what video resolution setting you are using. If you are recording with a resolution of 960p or 720p you will have a field of view of 135 degrees. The 1080p and WVGA resolution settings will give you a 110 degree field of view.
    35. How do I install the Handlebar Mount? - (Video Tutorial)


    Click the Play (>) button to view the video tutorial.



    36. I have dust or moisture under my protective lens. What can I do? - (Video Tutorial)

    Dust or moisture under the protective lens is not a common occurrence, but can occur occasionally due a misaligned bezel or missing o-ring. The following steps can be followed to properly clean and reseat the bezel assembly. This process will require a small Philips-head screwdriver:

    1. With the camera upright and facing you, make certain the lens bezel is rotated to the far left so that the two alignment lasers are vertical.

    2. Remove the small set-screw in the rotating bezel that holds the protective lens (it should be located on the right side of thee bezel). You will need a very small screwdriver to do this – like an eye-glasses screwdriver (drugstores often sell these if you do not have one).

    3. With the camera lens pointing towards you, twist the bezel counterclockwise and unscrew it from the camera.

    4. Remove the plastic protective lens from the bezel – it should easily just push out of the rear of the bezel.

    5. Clean the plastic protective lens with a non-abrasive cloth and a small amount of water if necessary. Do *not* use commercial cleaning solutions on the protective lens, as this can corrode the plastic surface.

    6. Locate and inspect the rubber o-ring behind the protective lens within the bezel. If the o-ring is missing or damaged, please contact support for further assistance.

    7. If you have purchased a lens kit and are replacing your plastic protective lens, remove the protective plastic film from BOTH sides on the replacement protective lens. The film removes easily from one side and is a little more difficult to remove from the other side. Note that it is best (but not critical) to have the “more difficult side” of the protective lens facing outward. If you have difficulty removing the protective film, a razor blade or exacto-knife can be used to start the film removal process.

    8. Place the new or existing protective lens in the bezel over the rubber o-ring. Be careful not to get fingerprints or dirt on the new protective lens and place it in the bezel.

    9. Screw the bezel with the replacement protective lens back on the camera. Do not screw it on to the point that the optical lens on the camera rotates. Align the white mark on the bezel with the white mark on the left of the camera housing.

    10. The hole for the set screw should now be on the right side of the bezel. You may need to slightly rotate the bezel one way or the other to get the set-screw hole on the bezel to line up with the hole in the camera.

    11. Once the holes are aligned, reinstall the set-screw. You may have to push the screw in firmly to get it started.

    If you continue to experience issues with dust or moisture under the protective lens cover, please contact support for further assistance.


    The video tutorial below gives an overview of the Lens Kit (available separately), but also includes visual steps to removing the lens bezel as well, as documented above.

    Click the Play (>) button to view the video tutorial.



    38. What are the ContourHD1080p video resolutions?
    ContourHD1080p has multiple video settings; with a single switch (HI on top and LO on the bottom) located inside the back door you can easily select between HI and LO while out recording. Since you can only have two settings for the camera at one time, the default settings have been set as 1080p for HI and 960p for LO. See Tech Specs

     

    Resolution

    Frame Rate

    Window Size

    Record Time

    Field of View

    Full HD

    1080p

    30 fps

    1920 x 1080 pixels

    15 min/GB

    110˚

    Tall HD

    960p

    30 fps

    1280 x 960 pixels

    15 min/GB

    135˚

    Action HD

    720p

    60 fps

    1280 x 720 pixels

    15 min/GB

    135˚

    ContourHD

    720p

    30 fps

    1280 x 720 pixels

    30 min/GB

    135˚

    Fast SD

    WVGA

    60 fps

    848 x 480 pixels

    60 min/GB

    90˚



     

    Resolution

    Image Quality

    Battery Life

    Record Time/GB

    CPU Processing Power

    Full HD

    1080p

    Best

    Low

    Low

    High

    Tall HD

    960p

    Excellent

    Low

    Low

    High

    Action HD

    720p @ 60fps

    Great

    Low

    Low

    High

    ContourHD

    720p

    Great

    Medium

    Medium

    Medium

    Fast SD

    WVGA

    Good

    High

    High

    Medium



    Things to Know:
    • Clipping in Easy Edit Software creates bit efficient files intended for playback on VholdR.com or through the Easy Edit Software. After clipping, the bitrate may be significantly reduced and the quality of the clipped video may be diminished from the original video.
    39. When I try to recharge my ContourHD1080p, the red charge LED blinks once and goes out. The battery doesn’t charge. What do I do?
    This is usually an indication that the battery is unable to charge. First make certain your battery isn't already fully charged. If this is to the case, check the USB connector and ensure this is properly seated in the camera and in your computer. Also check that the battery latch is fully engaged to hold the battery securely in place. If none of these remedies improve the situation, the problem is either with your battery or the camera itself. In either of these cases, please contact Twenty20 technical support for further assistance.
    40. Is it OK to charge my battery over night?
    We recommend that you do not your battery overnight. The maximum time that your battery will need to charge is four hours, and we advise that you do not allow the battery to charge much longer than is necessary.
    41. How do I use the Vented Helmet Mount? - (Video Tutorial)


    Click the Play (>) button to view the video tutorial.



    42. How do I set the time on my camera?

    Setting the time with the Easy Edit Software is automatic and simple. First, start Easy Edit Software. Then connect your camera to your computer. If the clock is wrong, you will be prompted to update the clock. Just select “Update Camera”. Eject and disconnect your camera. When it beeps – you are set to go.

    If you don’t want to set the clock, when you connect, you can do it later by highlighting your camera and then selecting “Configure Camera” from the “Tools” Menu. The “Time” tab will indicate if your camera clock matches your computer time. If it needs to be updated, you can simply select “Update Camera” Eject and disconnect your camera. When it beeps – you are set to go.

    To safely eject your camera on a Mac simply drag the camera icon on your desktop into the trash can. For a PC you will want to select Safely Remove Hardware icon from your toolbar and then select the camera device drive and Stop then OK.

    Things to Know:
    • If you wait an extended period of time to disconnect the camera, your camera clock will be incorrect.
    • If you connect your camera to the computer before starting the Easy Edit Software, you may be falsely alerted that your clock is incorrect.
    • If you disconnect you camera without safely ejecting it, you may see a write disk error dialog.
    • If the ContourHD1080p battery is dead for an extended period of time (e.g., more than an hour), the camera time will be reset.
    • If the camera time is invalid and has been reset, then both the memory and battery status lights will flash red twice when you boot the camera.
    43. How do I use the Waterproof Case? (Video Tutorial)


    Click the Play (>) button to view the video tutorial.



    44. What type of battery does the ContourHD1080p use?

    The ContourHD1080p uses a rechargeable 1050 mAh lithium-ion battery, located inside the back door of the camera. We only recommend using ContourHD batteries in your camcorder, as similar non-ContourHD batteries often slightly different dimensions and specifications that may result in your camera working improperly.

    The camera has a battery check feature to tell you how much battery life you have left. Upon initial boot, the two lights on the back of the camera will flash three times. The battery status will be indicated on the third and last flash of the top light (green indicates a full battery, red indicates a low battery). You can also check the battery status anytime the camera is in standby mode by quickly pressing the power button. Again, the top light will indicate battery status.

    The primary method for recharging your ContourHD1080p is to use the included USB cable that connects the camera to your computer. We also sell chargers for your car and your wall outlets. Generally, ContourHD1080p takes four hours to completely recharge when the camera is off and connected to your computer. See ContourHD Accessories

     
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