If you are a Macintosh user and the record light on the front of the unit stays green when you engage the record switch, this may be a simple fix:
This problem often occurs when files have been deleted off the camera, but the Trash Bin has not emptied with the camera attached. The result is that camera's SD card appears to be empty but a hidden file on the card still remains, thus leaving the card full. Therefore, the record function on the camera fails to engage due to a lack of space.
This is a Macintosh-related issue, and occurs with all removable storage devices that are being used with a Mac computer system (this problem is not specific to ContourHD cameras).
Please perform the following steps to resolve this issue:
1. Connect your camera to your Mac using the USB cable.
2. Navigate to the mounted drive for the camera on the Mac, then to the DCIM folder, and finally the 100MEDIA folder.
3. If there are any files still on your card that you wish to delete, drag your videos to your trash bin. If you've already deleted videos off your card, you can skip this step.
4. Now the essential step: Empty your trash bin, with the camera connected. If you do not empty your trash bin, your SD card will appear empty but the files will actually remain in a hidden trash folder on the SD card.
There is a good chance that properly deleting old video files will correct the problems you are experiencing with your camera. If you continue to have issues with your camera's record function, please contact support for further assistance.
| SD Card | Class | Capacity |
|---|---|---|
| Generic MicroSD | Class 4 | 8Gb |
| SanDisk MicroSD | Class 2 | 8Gb |
| Centon MicroSD HC | Class 2 | 16Gb |
| Transcend MicroSD | Class 6 | 6Gb |
| Kingston MicroSD HC | Class 4 | 8Gb |
| SanDisk MicroSD HC | Class 2 | 16Gb |
| MaxFlash MicroSD | Class 2 | 1Gb |
| MaxFlash MicroSD | Class 2 | 2Gb |
| MaxFlash MicroSD | Class 4 | 4Gb |
| MaxFlash MicroSD | Class 4 | 8Gb |
| MaxFlash MicroSD | Class 2 | 16Gb |
ContourHD1080p will record different time lengths depending on what video resolution setting you are using and bitrate you select (default, high, max). Your record times will also vary slightly in cold weather conditions, with older memory cards, and bitrate setting. Below is our list of estimated record times for each resolution at its default bitrate:
|
|
Resolution |
Record Time |
|
Full HD |
1080p |
15 min/GB |
|
Tall HD |
960p |
15 min/GB |
|
Action HD |
720p |
15 min/GB |
|
ContourHD |
720p |
30 min/GB |
|
Fast SD |
WVGA |
60 min/GB |
Configuring the video resolution and bitrate is simple with Easy Edit software. Start your Easy Edit Software, connect your camera, highlight your camera under the "Camera"heading, and then select “Configure Camera” from the “Tools” menu.

On the “Video” Tab you can configure the resolution settings for the HI and LO switch on the camera along with the video bitrate and the microphone gain. The resolution settings and bitrate will have an effect on the image quality, battery life, record time allowed per GB, and computer processing capability required for smooth playback. The microphone gain controls the volume of the microphone for the camera. Once the settings have been chosen, select update camera and safely eject your camera. You will hear one beep to signify that the updates have taken place.
Resolution Settings:|
|
Resolution |
Image Quality |
Battery Life |
Record
Time/GB |
CPU
Processing Power |
|
Full HD |
1080p |
Best |
Low |
Low |
High |
|
Tall HD |
960p |
Excellent |
Low |
Low |
High |
|
Action HD |
720p @ 60fps |
Great |
Low |
Low |
High |
|
ContourHD |
720p |
Great |
Medium |
Medium |
Medium |
|
Fast SD |
WVGA |
Good |
High |
High |
Medium |
Things to Know:
|
|
Image Quality |
Battery Life |
Record
Time/GB |
CPU
Processing Power |
|
Max |
BEST |
Low |
Low |
High |
|
High |
Excellent |
Medium |
Medium |
High |
|
Default |
Great |
High |
High |
Medium |
Microphone Gain:
For high action video where there is a chance of picking up noise generated by the wind, you will want to be between the range of 0-30. For low action video where wind noise will not be a factor, you will want to be within the range of 33-59. Note that setting the audio gain to "0" will not turn off the audio. If you wish to eliminate the audio from your videos, it is easiest to do so through video editing software.
The video tutorial below gives an overview of the Lens Kit (available separately), but also includes visual steps to removing the lens bezel as well, as documented above.
The video tutorial below gives an overview of how to remove the MicroSD card, or load a new MicroSD card into your camera.
Adjusting your lighting setting is simple with Easy Edit software. Start your Easy Edit Software, connect your camera, highlight your camera under the "Camera" heading, and then select “Configure Camera” from the “Tools” menu.

On the “Lighting” Tab, you can choose from preset lighting conditions (i.e. Everyday Outdoor, Dusk, etc.) that will automatically configure the variables to provide the best video experience. Or select “Edit” if you want to customize any of the settings (Contrast, Exposure, Sharpness, or Metering).
Contrast Setting:
Contrast determines the difference in brightness between light and dark areas. Higher contrast emphasizes texture within an image by differentiating between the brightness of the light and dark areas. Changes uses this control are relatively subtle.
44-60: Best for normal, everyday videos. Should provide realistic, natural color balance.
60-70: These settings will provide you with brighter lights and darker shadows.
Exposure Setting:
The exposure of the camera will determine how much light is allowed into the lens. If you are filming in low light conditions you want more light coming into the camera, which means your exposure should be greater than 0. The reverse is true if you have super bright conditions and want to darken the image so the camera can better see the details, which means you want an exposure number less than 0.
-3 to -1: Best for bright conditions
1 - 2: Best for darker conditions
Sharpness Setting:
The sharpness determines the clarity of the fine details of the image. Like the contrast control, changes to sharpness are subtle. Images that are overly sharpened tend to look grainy. Images that are not sharpened enough will look soft. For everyday use you will want to use a setting of 3.
1-2: Best for low lighting, but produces less detail in images
4-5: More defined in the detail of the image, may require a higher bitrate for best results.
Metering Setting:
Metering for the camera determines how the lens measures light from the objects that you are filming.
Center Metering – Determines the light level from the center region of the image. This option will be best for your everyday outdoor use.
Average Metering – Averages of the lighting from the entire image. This will be the best option for highly varied lighting or dark conditions as it will help to balance the lighting for the entire scene.
Spot Metering – Light level is determined from a small portion at the center of the image. Center metering is suited for optimizing the very center of the video and is generally not well matched to high motion.
ContourHD1080p uses H.264 video codec, AAC audio compression, and a .mov file type. Your videos will be accepted by almost all HD video editing programs and players. H.264 has become a standard for video compression, and by using H.264 your videos will be more user-friendly as well as deliver the highest quality video with the smallest file sizes.
Dust or moisture under the protective lens is not a common occurrence, but can occur occasionally due a misaligned bezel or missing o-ring. The following steps can be followed to properly clean and reseat the bezel assembly. This process will require a small Philips-head screwdriver:
1. With the camera upright and facing you, make certain the lens bezel is rotated to the far left so that the two alignment lasers are vertical.
2. Remove the small set-screw in the rotating bezel that holds the protective lens (it should be located on the right side of thee bezel). You will need a very small screwdriver to do this – like an eye-glasses screwdriver (drugstores often sell these if you do not have one).
3. With the camera lens pointing towards you, twist the bezel counterclockwise and unscrew it from the camera.
4. Remove the plastic protective lens from the bezel – it should easily just push out of the rear of the bezel.
5. Clean the plastic protective lens with a non-abrasive cloth and a small amount of water if necessary. Do *not* use commercial cleaning solutions on the protective lens, as this can corrode the plastic surface.
6. Locate and inspect the rubber o-ring behind the protective lens within the bezel. If the o-ring is missing or damaged, please contact support for further assistance.
7. If you have purchased a lens kit and are replacing your plastic protective lens, remove the protective plastic film from BOTH sides on the replacement protective lens. The film removes easily from one side and is a little more difficult to remove from the other side. Note that it is best (but not critical) to have the “more difficult side” of the protective lens facing outward. If you have difficulty removing the protective film, a razor blade or exacto-knife can be used to start the film removal process.
8. Place the new or existing protective lens in the bezel over the rubber o-ring. Be careful not to get fingerprints or dirt on the new protective lens and place it in the bezel.
9. Screw the bezel with the replacement protective lens back on the camera. Do not screw it on to the point that the optical lens on the camera rotates. Align the white mark on the bezel with the white mark on the left of the camera housing.
10. The hole for the set screw should now be on the right side of the bezel. You may need to slightly rotate the bezel one way or the other to get the set-screw hole on the bezel to line up with the hole in the camera.
11. Once the holes are aligned, reinstall the set-screw. You may have to push the screw in firmly to get it started.
If you continue to experience issues with dust or moisture under the protective lens cover, please contact support for further assistance.
|
|
Resolution |
Frame Rate |
Window Size |
Record Time |
Field of View |
|
Full HD |
1080p |
30 fps |
1920 x 1080
pixels |
15 min/GB |
110˚ |
|
Tall HD |
960p |
30 fps |
1280 x 960
pixels |
15 min/GB |
135˚ |
|
Action HD |
720p |
60 fps |
1280 x 720
pixels |
15 min/GB |
135˚ |
|
ContourHD |
720p |
30 fps |
1280 x 720
pixels |
30 min/GB |
135˚ |
|
Fast SD |
WVGA |
60 fps |
848 x 480
pixels |
60 min/GB |
90˚ |
|
|
Resolution |
Image Quality |
Battery Life |
Record
Time/GB |
CPU
Processing Power |
|
Full HD |
1080p |
Best |
Low |
Low |
High |
|
Tall HD |
960p |
Excellent |
Low |
Low |
High |
|
Action HD |
720p @ 60fps |
Great |
Low |
Low |
High |
|
ContourHD |
720p |
Great |
Medium |
Medium |
Medium |
|
Fast SD |
WVGA |
Good |
High |
High |
Medium |
Setting the time with the Easy Edit Software is automatic and simple. First, start Easy Edit Software. Then connect your camera to your computer. If the clock is wrong, you will be prompted to update the clock. Just select “Update Camera”. Eject and disconnect your camera. When it beeps – you are set to go.
If you don’t want to set the clock, when you connect, you can do it later by highlighting your camera and then selecting “Configure Camera” from the “Tools” Menu. The “Time” tab will indicate if your camera clock matches your computer time. If it needs to be updated, you can simply select “Update Camera” Eject and disconnect your camera. When it beeps – you are set to go.
To safely eject your camera on a Mac simply drag the camera icon on your desktop into the trash can. For a PC you will want to select Safely Remove Hardware icon from your toolbar and then select the camera device drive and Stop then OK.
Things to Know:The ContourHD1080p uses a rechargeable 1050 mAh lithium-ion battery, located inside the back door of the camera. We only recommend using ContourHD batteries in your camcorder, as similar non-ContourHD batteries often slightly different dimensions and specifications that may result in your camera working improperly.
The camera has a battery check feature to tell you how much battery life you have left. Upon initial boot, the two lights on the back of the camera will flash three times. The battery status will be indicated on the third and last flash of the top light (green indicates a full battery, red indicates a low battery). You can also check the battery status anytime the camera is in standby mode by quickly pressing the power button. Again, the top light will indicate battery status.
The primary method for recharging your ContourHD1080p is to use the included USB cable that connects the camera to your computer. We also sell chargers for your car and your wall outlets. Generally, ContourHD1080p takes four hours to completely recharge when the camera is off and connected to your computer. See ContourHD Accessories